Customer Care Executive | Outbound Calls | Gurugram

0 - 3 Years
Delhi NCR

Job Description

Role & Responsibilities:

1) Implementation and maintenance of the validation process to ensure quality of the reports/invoices

2) Audit/Validation of the invoices/reports submitted by respective stakeholders within pre-defined TAT and as per pre-defined guidelines

3) Sharing reports with internal & external stakeholders

4) Maintain work discipline & data integrity

5) Should be able to meet deadlines and targets defined by Reporting Manager

6) Will be involved in outbound calls in order to collect required data or explaining the process to the respective stakeholders

7) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

8) Follow up to ensure that appropriate actions were taken on customers' requests.

9) Refer unresolved customer grievances or special requests to designated departments for further investigation.

10) Register request for reward redemption.

11) Customer verification

Required Candidate profile

The candidate should be:

1. Good in communication skills

2. Confident enough

Perks and Benefits 

90:10 as Fixed and Variable

Salary: INR 1,50,000 - 3,00,000 PA.

Industry:Retail / Wholesale

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Channelplay Ltd

Channelplay is one of the India's leading retail marketing companies, working with most of the world's leading telecom, IT and consumer electronics brands on their retail marketing efforts in India. We've grown explosively over the last 9 years of our existence, and currently have over 4000 employees across the country delivering the best in retail marketing to our clients. Channelplay had over Rs. 100 crores in revenue. Please visit our organisation's website for more details.
View Contact Details+

Recruiter Name:Riddhi Sehgal

Contact Company:Channelplay Ltd