Head- Customer Success | IT software service sales

5 - 10 Years
Gurgaon

Job Description

  • - Deep engagement with client for any new implementation to understand problems faced by the business team and providing a robust solution using 1Channel SFA
  • - Help client to derive maximum value out of 1Channel implementation
  • - Ensuring a seamless post-implementation support to client for already implemented features as well as new requirements
  • - Looking for revenue generation opportunities from existing client base
  • - Contributing towards improvement of product and internal processes
  • - Coaching and mentoring his/her team

Required Candidate profile

  • - Hands-on implementation and support experience (preferably in B2B SaaS solution or in ERP)
  • - Strong business analysis skill
  • - Significant experience in client engagement
  • - Experience in Data Analytics
  • - Strong problem-solving skills
  • - Excellent written and verbal communication skills
  • - Excellent People Management skills

Salary: INR 15,00,000 - 22,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:Project Management

Role:Project Manager-IT/Software

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Channelplay Ltd

Channelplay, a product-based company headquartered in Gurgaon India, is servicing clients across the globe to help them improve in their retail execution. With that vision, we have developed three SaaS products which are being used globally by numerous clients across different industries with 30,000+ end users. All these products are rich in cloud, mobility and advanced analytics. The most important one of these products is a Sales Force Automation solution that helps major brands to manage and monitor different retail execution activities and help the field employees to improve their productivity.
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Recruiter Name:Laveena Bhatia

Contact Company:Channelplay Ltd

Telephone:9953532658

Website:https://www.channelplay.in/